Allied Irish trounces rivals for
the seventh time
By Nianh Hennessy
Ireland's biggest bank Allied Irish Bank (AIB) has been voted Britain’s
Best Business Bank.
It came in ahead of many of the top British banks according to a survey
commissioned by the Forum of Private Business in Britain.
This is the seventh year in a row that AIB has scooped the top spot in
the survey.
Managing Director of AIB in Britain Robbie Henneberry said: “This
impressive accolade recognises our ability to deliver consistently superior
customer service. We are delighted that once again our customers have
endorsed our position as the leading and proven alternative to the large
clearing banks in the UK.”
The survey also found that the Big Four British banks — HSBC, Lloyds
TSB, Barclays and NatWest continued to lag behind smaller rivals such
as AIB.
Almost 80 per cent of AIB (GB) customers said that they were ‘delighted’
with the service provided by the bank and 71 per cent said they had a
very close relationship with their account manager.
Customers also rated the bank’s staff as ‘friendly and helpful’
as well as ‘reliable and accurate’.
Mr Henneberry said: “Our continued commitment to Britain is reflected
in our branch development programme into key business areas. Also, in
direct response to customer feedback, we have relocated a number of key
branches since the last survey was announced.”
Chief Executive of the Forum of Private Business Nick Goulding said: “The
relationship between a customer and its bank is a crucial one and can
have a major impact on its success and growth.
“We are delighted that Allied Irish Bank (GB) has retained its lead
position for the unprecedented seventh time as Britain’s Best Business
Bank. Allied Irish Bank (GB) should be seen as an example of best practice
for the industry.”
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